In response to in-depth customer and trucker interviews, FMS has developed 3 premium VIP Services to enable the dynamic and prioritized pickup scheduling of their import containers requiring appointments.
A fully automated appointment process to optimize truck turn times and minimize manual processing for CSR’s and dispatchers. Fenix Express service removes the hassle of continually searching for appointment slots after a container becomes available and instead automatically confirms and sends an available appointment for you while also sharing the confirmation with your drayage carrier. Appointments are created to ensure cargo departs prior to demurrage penalties.
Indicate which containers you would like to apply the VIP Express Service to*
Soon after the boxes discharge the ship and become available, advice will be sent through Blume advising you of your appointment time
Charges are due at time of request**
Prior to terminal arrival, Dray carrier will be required to enter truck license plate information into Blume’s site
*Appointment slots will be created no sooner than 24 hours after availability to allow your dray carrier time to plan the move
**Fenix Express allows customers to request a new appointment only once. No refunds will be granted if appointment time is missed
The Fenix Preferred Service allows dynamic flexibility in the selection and rescheduling of appointment times ensuring your dray provider can easily manage the pickup. For critical shipments that require flexibility, our preferred service allows customers to select and/or modify specific appointment times that otherwise may not be available to other customers.
Charges are due once Fenix Preferred service is confirmed*
Once the boxes discharge ship and are available, Blume will automatically notify you
Customers/Dray Carriers will then be directed to FMS appointment platform to select ‘preferred’ appointment times
Containers will be overridden and appointments will be made available within FMS appointment platform for each time the RTG is in the area of your containers
Prior to pick up, dray carrier must enter license plate information into FMS appointment platform
As an added bonus, should an appointment be missed by a dray carrier, containers are automatically processed again as overridden and dray carrier can reschedule with same flexibility
*For Fenix Preferred, once boxes are uploaded and overridden, no refunds will be granted. Fenix Preferred does have capacity limitations and service may not always be available
Our fastest delivery option that automatically has your boxes mounted on a chassis and available for pickup. For requests confirmed before vessel arrival, containers can be available within 6 hours of vessel discharge.* Additionally, requests are accepted for containers in the yard but please allow 24 hours for containers to be mounted and available for pickup.
Charges are due once Fenix Priority service is confirmed**
Once the boxes are mounted to a chassis, advice will be sent through Blume advising availability
Customers/Dray Carriers will then be directed to FMS appointment platform to select appointment times (which for wheeled containers are widely available each day)
As an added bonus, dray carriers can use Fenix Marine Services back gate (bobtail gate) for an even faster entry to the terminal
*Service delivery time may be impacted by holds and fees due (TMS, customs, etc)
**For Fenix Priority, once the ship begins to work, no refunds will be granted. Fenix Priority does have capacity limitations and service may not always be available